Message from our CEO...A Lab technician dropping sample into tubes.

“Our business philosophy is market-oriented and based on a long-term view of customer relationships and interests. Our emphasis on quality systems excellence has secured our status as an approved ship-to-stock supplier for many OEMs.  Providing high-quality products and services to our customers is the only way this business can succeed. Satisfying the customer by providing courteous reliable service and the best quality products available is our highest priority objective, and the most important individual responsibility of every employee. Satisfying a customer is always more important than producing a product at the lowest possible cost. Our job is to provide the market with what our customers dictate, not to sell what we know how to easily produce.”

100% Satisfaction Guarantee

We understand the many risks associated with outsourcing critical products. That is why our guarantee is so simple, 100% satisfaction – period. Our reputation in the market has been built on solid performance. Most of our new business is generated by referrals from existing customers. Our goal of total satisfaction keeps our customers as committed to us as we are to them! Critical products and better outcomes — GUARANTEED.

Quality PolicyAn image of a close up of a microscope.

It is the policy of Cadence Inc. to provide products and services that meet or exceed our customers’ quality expectations, legal and regulatory requirements, and compliance to standards. Cadence, Inc. is committed to comply with requirements and  to maintain the effectiveness of the Quality Management System through continuous improvement. 

Quality Objective

Complete Customer Satisfaction - All Cadence employees are responsible for the quality of their work and are expected to constantly search for ways to improve the quality of our products and services.  We believe customer satisfaction is a function of providing products and service that are;

  • Correct - Zero defects, correct quantity
  • On time - Never late

 

Quality excellence is priority #1, including:

  • cGMP/QSR compliant
  • Design of Experiments (DOE)
  • Failure Modes Effect Analysis (FMEA)
  • IQ / OQ / PQ
  • Real-time SPC
  • Process validation
  • Gage R&R
  • Advanced video inspection technology
  • Certified ISO Class 8 (100,000) Cleanrooms

We are proud of our ISO 13485, ISO 9001, and TS 16949 Certifications and are FDA registered.

 

Certificates


Certifications for our Virginia Facility:

 

Certifications for our Rhode Island Facility:

 

Certifications for our Pennsylvania Facility:

 

Certifications for our Wisconsin Facility:

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